Privacy Policy

Last Updated: 23 January 2026

Introduction

Craig Clery, trading as Craig Clery Painting and Roof Coatings (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 2020 and the 13 New Zealand Privacy Principles.

By providing us with your personal information, you consent to the collection and use of information in accordance with this Privacy Policy.

What Personal Information We Collect

We may collect the following types of personal information from you:

  • Full name
  • Email address
  • Phone number
  • Physical address (street address, suburb, city, postcode)
  • Property details and location where services are required
  • Payment and billing information
  • Your preferences, requirements, and comments about our services
  • Communication history with us

We may also collect technical information when you visit our website, including your IP address, browser type, device information, and how you use our website.

How We Collect Your Personal Information

We collect personal information:

  • Directly from you when you contact us, request a quote, or use our services
  • Through our website, email, phone calls, or text messages
  • From third parties such as referral partners (with your consent)
  • Automatically through cookies and analytics tools when you use our website

Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

  • To provide painting and decorating services to you
  • To prepare quotes and estimates
  • To contact you about your enquiry or project
  • To schedule and manage appointments
  • To process payments and maintain financial records
  • To send you information about our services (only with your consent for marketing purposes)
  • To improve our services and customer experience
  • To comply with legal and regulatory requirements
  • To resolve complaints or disputes

How We Store and Protect Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Storing physical records in secure locations
  • Using password-protected systems for electronic records
  • Limiting access to personal information to authorised staff only
  • Using secure communication methods where appropriate

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (including tax and accounting requirements).

Who We Share Your Personal Information With

We may share your personal information with:

  • Service providers and contractors who assist us in providing our services (e.g., suppliers, subcontractors, IT service providers, payment processors)
  • Professional advisors such as accountants, lawyers, and insurers
  • Government agencies when required by law
  • Our business partners with your consent

We do not sell your personal information to third parties. We require all third parties to treat your personal information securely and in accordance with New Zealand privacy laws.

Overseas Disclosure

Some of our service providers may be located overseas or may store data outside New Zealand (such as cloud storage providers). When we disclose personal information overseas, we take reasonable steps to ensure it receives a comparable level of protection to that required under New Zealand law.

Your Rights Under the Privacy Act 2020

You have the right to:

  • Access your personal information we hold about you
  • Request correction of any incorrect or out-of-date information
  • Request deletion of your personal information in certain circumstances
  • Withdraw consent for us to use your information for marketing purposes at any time
  • Make a complaint to us or to the Privacy Commissioner if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

Access and Correction

If you would like to access or correct the personal information we hold about you, please contact us. We will respond to your request within 20 working days. We may charge a reasonable fee to cover the costs of providing access to your information.

Marketing Communications

If you have consented to receive marketing communications from us, you may opt out at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly using the details below
  • Replying “STOP” to text messages

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

Third-Party Websites

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the “Last Updated” date will be revised. We encourage you to review this policy periodically.

Making a Complaint

If you believe we have breached your privacy, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you have the right to make a complaint to:

Office of the Privacy Commissioner
 PO Box 10094, The Terrace, Wellington 6143
 Phone: 0800 803 909
 Email: enquiries@privacy.org.nz
 Website: www.privacy.org.nz

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Craig Clery Painting
 Email: hello@clerypainting.co.nz
 Phone: 0210 269 2138